Frequently Asked Questions

Vitex is a secure peer-to-peer (P2P) cryptocurrency exchange platform that enables users to buy and sell USDT (Tether) directly with 15+ fiat currencies including USD, EUR, GBP, TRY, NGN, BRL, INR, IDR, RUB, CAD, AUD, AED, OMR, SAR, and KWD. Our platform connects buyers and sellers directly, with an escrow system that protects both parties during every transaction.

Creating an account on Vitex is simple and secure. Click 'Get Started' or 'Sign Up', enter your email address, create a strong password, and verify your email. After registration, you'll need to complete KYC (Know Your Customer) verification to start trading. The entire process takes just a few minutes.

Vitex supports USDT (Tether) trading paired with 15+ fiat currencies: US Dollar (USD), Euro (EUR), British Pound (GBP), Turkish Lira (TRY), Nigerian Naira (NGN), Brazilian Real (BRL), Indian Rupee (INR), Indonesian Rupiah (IDR), Russian Ruble (RUB), Canadian Dollar (CAD), Australian Dollar (AUD), UAE Dirham (AED), Omani Rial (OMR), Saudi Riyal (SAR), and Kuwaiti Dinar (KWD). We focus on providing the best liquidity and trading experience for users worldwide.

Vitex offers competitive and transparent fees. Trading fees are displayed clearly before you confirm any transaction. There are no hidden charges. Deposit fees vary by network, and withdrawal fees are minimal and shown upfront. Creating orders (being a maker) may have different fees than taking existing orders (being a taker).

Vitex is primarily designed for users in the Middle East, Central Asia, and surrounding regions where we support local currencies. However, access may be restricted in certain jurisdictions due to regulatory requirements. Please check our Terms of Service or contact support to confirm availability in your location.

To buy USDT: 1) Navigate to the Markets page, 2) Find a sell order that matches your preferred currency and price, 3) Click on the order and enter the amount you want to buy, 4) Submit your trade request, 5) Once the seller accepts, their USDT will be locked in escrow, 6) Transfer the fiat payment to the seller's bank account, 7) Upload proof of payment, 8) The seller confirms receipt and releases USDT to your wallet.

To sell USDT: 1) Ensure you have USDT in your Vitex wallet, 2) Go to Markets and create a new sell order, 3) Set your price, amount, and payment timeout, 4) When a buyer accepts your order, your USDT is locked in escrow, 5) Wait for the buyer to make the fiat payment, 6) Verify the payment in your bank account, 7) Click 'Release' to send USDT to the buyer. Your funds are protected throughout the process.

Smart Timeouts are configurable response windows (10, 20, or 45 minutes) that you set when creating an order. They ensure trades don't stay stuck forever. When someone sends a trade request, you must accept or decline within your set timeout. If you don't respond, the request is automatically cancelled. This protects both parties and keeps the marketplace active.

Trust Scores are public reputation indicators based on your trading history. They're calculated from: 1) Completed trades vs accepted trades ratio, 2) Response time to trade requests, 3) Dispute resolution history, 4) Account verification level, 5) Time as an active trader. Higher trust scores help you attract more trading partners and get better deals.

Yes! On Vitex, you have full control over your trading prices. When creating an order, you set your own buy or sell price based on current market rates. You can price above or below market value depending on your strategy. All prices are transparent and visible to potential counterparties before they accept.

Vitex supports bank transfers and verified wallet transfers for fiat payments. All payment methods must be in your own name and match your KYC verification. This ensures secure, traceable transactions. Third-party payments are strictly prohibited to prevent fraud and money laundering.

To deposit USDT: 1) Go to your Wallet page, 2) Click on 'Deposit', 3) Select your preferred network (TRC-20, ERC-20, or BEP-20), 4) Copy your unique deposit address, 5) Send USDT from your external wallet to this address. Important: Always use the correct network and address. Sending to the wrong network may result in permanent loss of funds.

To withdraw USDT: 1) Navigate to your Wallet, 2) Click 'Withdraw', 3) Enter the destination wallet address, 4) Select the network (must match your destination wallet), 5) Enter the amount, 6) Confirm the withdrawal. Withdrawals are processed quickly, but network confirmation times vary. Always double-check the address before confirming.

Vitex supports multiple blockchain networks for USDT transfers: TRC-20 (Tron network - lowest fees, fast), ERC-20 (Ethereum network - widely compatible), and BEP-20 (Binance Smart Chain - balanced fees and speed). Always ensure you select the same network on both the sending and receiving ends to avoid loss of funds.

Deposits require blockchain confirmations before appearing in your wallet. TRC-20 typically needs 20 confirmations, ERC-20 needs 12+ confirmations. If your deposit doesn't appear: 1) Check the transaction on a blockchain explorer, 2) Verify you used the correct network and address, 3) Wait for required confirmations, 4) Contact support with your transaction hash if issues persist.

Yes, minimum amounts apply to ensure transactions cover network fees. Minimum deposits and withdrawals vary by network and are displayed in the Wallet section. Generally, TRC-20 has the lowest minimums due to low network fees. Check the current limits before initiating any transfer.

KYC (Know Your Customer) is an identity verification process required for all traders on Vitex. It involves submitting government-issued ID, proof of address, and sometimes video verification. KYC helps us: 1) Comply with anti-money laundering (AML) regulations, 2) Prevent fraud and identity theft, 3) Ensure payment methods match verified identities, 4) Create a safer trading environment for everyone.

Complete KYC in your Profile settings: 1) Upload a clear photo of your government-issued ID (passport, national ID, or driver's license), 2) Provide proof of address (utility bill, bank statement dated within 3 months), 3) Complete video verification if requested, 4) Submit and wait for review. Verification typically takes 24-48 hours. Ensure all documents are clear and match your account information.

Vitex employs multiple security layers: 1) Secure password hashing, 2) Optional two-factor authentication (2FA), 3) Email verification for sensitive actions, 4) Session management and suspicious activity monitoring, 5) Encrypted data transmission (SSL/TLS), 6) Regular security audits. We recommend enabling 2FA and using a unique, strong password for maximum protection.

If you suspect unauthorized access: 1) Immediately change your password, 2) Enable or reset 2FA, 3) Check recent login activity in your settings, 4) Review recent transactions and trades, 5) Contact support immediately with details. Never share your password, 2FA codes, or verification links with anyone, including people claiming to be Vitex support.

All payment methods (bank accounts, wallets) must match your KYC-verified name to: 1) Prevent fraud and money laundering, 2) Ensure traceability of funds, 3) Protect both parties in case of disputes, 4) Comply with financial regulations. Using third-party payment methods is strictly prohibited and may result in account suspension.

The escrow system is the heart of secure P2P trading on Vitex. When a trade is accepted, the seller's USDT is automatically locked in our secure escrow wallet. The funds are only released when: 1) The seller confirms fiat payment receipt and clicks 'Release', or 2) A dispute is resolved in favor of the buyer. This protects buyers from sellers who might not deliver, and protects sellers from buyers who claim they didn't receive.

Escrowed USDT is released when: 1) The seller manually confirms fiat payment receipt and releases funds, 2) A dispute is resolved and the support team determines the buyer should receive funds, 3) In rare cases, if the trade times out and evidence shows payment was made. Sellers should only release after verifying actual payment in their bank account - never based on screenshots alone.

If a trade exceeds the 1-hour window without completion: 1) Either party can request a 30-minute extension (Reopen), 2) If no extension is used, the trade moves to 'Pending Review', 3) Support may intervene to resolve based on evidence, 4) In clear cases of non-payment, funds return to the seller, 5) In cases where payment was made but not confirmed, funds may be released to the buyer after review.

Yes, escrowed funds are held in secure platform wallets with robust security measures. The escrow system is automated and transparent. Neither party can access escrowed funds until proper confirmation or dispute resolution. Our escrow system has been designed to prevent any single point of failure or unauthorized access.

If you encounter issues during a trade: 1) Click 'I have a problem' on the active trade page, 2) Select the type of issue you're experiencing, 3) Upload all relevant evidence (screenshots, transaction confirmations, payment proofs), 4) Provide a detailed description of the issue, 5) Submit the dispute. Our support team reviews disputes with high priority and makes fair decisions based on evidence from both parties.

For the strongest dispute case, provide: 1) Bank statements or transaction confirmations showing the exact amount, date, and recipient, 2) Screenshots of the trade chat, 3) Blockchain transaction hashes if applicable, 4) Video evidence if you have it, 5) Any other relevant documentation. The more complete your evidence, the faster and more accurately we can resolve your dispute.

Most disputes are resolved within 24-48 hours. Complex cases requiring additional investigation may take up to 5 business days. You'll receive email notifications on the progress. During this time, escrowed funds remain secure. Our team reviews all evidence carefully to ensure fair outcomes for both parties.

Absolutely! Our support team is available for all questions including: account issues, verification help, trading guidance, technical problems, and general inquiries. Use the in-platform support button, email us at [email protected], or connect via Telegram. We aim to respond to all inquiries within 24 hours.

If your counterparty becomes unresponsive: 1) Wait for the configured timeout period, 2) The trade request will auto-cancel if not accepted, 3) For accepted trades, use the 'I have a problem' feature if they stop responding, 4) Provide evidence of your attempts to communicate and complete the trade, 5) Support will review and make a fair determination based on evidence.